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Privacy Policy

Privacy Policy

This Privacy Policy describes the policies of Orchard Lease and Finance, Orchard Cottage, Darby Gardens, Surrey TW165JW, United Kingdom of Great Britain and Northern Ireland (Companies House number 11482026, FAC number 816792 and ICO number ZA784871) on the collection, use and disclosure of your information that we collect when you use our website ( ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information we collect from you

We will collect and process the following data about you:

  1. Information you give us. This is information about you that you give us by filling in forms on (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, date of birth, employment details, and address history.
  2. Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
  3. Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Purposes of Processing and Legal Basis

We use the information collected from you to provide you with the services we offer and for the lawful processing of the data.

Subject to applicable laws we will monitor and record calls, email, text messages, social media messages and other communications. In particular, telephone calls between us in connection with your application or loan may be recorded for these purposes.

The purposes and reasons for processing your personal data are detailed below:

  • to provide you with our services;
  • to correspond with you, as necessary;
  • to complete identity and fraud prevention checks;
  • to enable the completion of credit rating checks;
  • to facilitate the communication between you and the Lender;
  • to comply with our legal obligations;
  • as part of our service to contact you about your application and to keep you updated.

The legal bases on which we process your personal data are:

  • that this is necessary for the performance of a contract between you and the Lease Provider or Lender or in order to take steps at your request prior to entering into the contract;
  • that this is necessary for compliance with a legal obligation that applies to us, including for anti-money laundering, counter terrorist financing and fraud prevention;
  • that this is necessary for the purposes of our legitimate interests in marketing and promoting our products and services, preventing identity fraud and conducting our business in a responsible and commercially prudent manner. We will not process your personal data for these purposes if such legitimate interests should be overridden by your own interests, rights and freedoms;

The legal basis on which we collect, process and transfer special categories of data relating to you in the manner described above are;

  • that you have given your explicit consent to such processing.

Special Category of Data and consent: Where and when we need your consent – There will be circumstances where we will only process your data if we have your consent to do so. For example, if you provide us with data that is classed as a special category of data such as health information, criminal records of convictions and offences, or allegations of criminal offences. We will only process this with your permission (unless we feel the processing is necessary to protect your vital interests or if the law allows us to do so). You have a right at any time to ask us to stop the processing of that specific data.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Uses made of the information

We use information held about you in the following ways:

  1. Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you with information about goods or services we feel may interest you. We will only contact you by electronic means (email or SMS) if you have consented to this. You may withdraw your consent at any time by contacting us directly at Orchard Cottage, Darby Gardens, Sunbury on Thames, TW16 5JW or 
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your device.
  2. Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your device;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  3. Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).


What additional information do we collect? How do we use it?
At times we may request that you voluntarily supply us with personal information which may include personal information such as employment details, salary, bank account details/ statements and proof of ID. Generally, this information is requested when you apply for our products and/or services or the products and services of our partner brokers and lenders.

We may gather, process and use information about you in the following ways:

  • We will use and share your information obtained through our application process with selected partner brokers and lenders in order to process your application for finance products/services and to generate a lease or finance quotation.
  • We, or our partner brokers and lenders may use your personal information, which may include personal information and information we obtain from other sources for dealing with your enquiries, administration and customer services, considering and processing your application for our products and/or services, for marketing, for credit searches and so that the content, services and advertising that we offer are relevant to your needs and interests.
  • Telephone calls may be recorded for security, training and monitoring purposes.
  • In assessing your application for credit, to prevent fraud, to check your identity and to prevent money laundering, we or our partner brokers and lenders may (i) search the files of credit reference agencies CallCredit, Equifax and/or Experian (or any other credit reference agency that we may use from time to time) who will record any credit searches on your file though these may take the form of a “soft search” which is designed not to impact your credit rating at enquiry stage. For further information on how credit reference agencies use your personal information, please visit:; and (ii) disclose details of how you conduct your account to such agencies.
  • The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud prevention, money laundering prevention and occasionally for tracing debtors. Information used for these purposes will include publicly available information such as electoral roll, county court judgments, bankruptcy orders or repossessions.

We may also share your information with the following types of third-party organisations who may process your data on our behalf:

  • Analytics tools which may monitor your behaviour whilst on the Orchard Lease and Finance website to allow Orchard Lease and Finance to constantly improve its user journey, design and content layout;
  • Online advertising solutions to allow us to show you relevant content about our finance products / services;
  • Customer feedback tools to ensure that we get your feedback that helps us improve our service to you;
  • Live chat services to help us speak to each other;
  • Marketing communications software to help us contact you more effectively;
  • Social media sites to show you relevant content about our finance products / services;
  • Vehicle valuation tools to allow you to value your vehicle as part of the finance process.

We may disclose personal data in order to comply with a legal or regulatory obligation.

How We Use Your Information:
We will use the information that we collect about you for the following purposes:

Marketing/ Promotional
Targeted advertising
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below in order to process your application:
3rd Party brokers and lenders : Hippo Leasing , Autohorn, LCC Capital, We Finance Any Car
Ad and Analytical services : Google, Facebook,

In return we may receive infomation from these companies as to the outcome of your finance application and receive a commission for successfully placing business with these companies which in no way affects the terms of the finance offer you may recieve. Any commission payments are available on request to Orchard Lease and Finance, T/A Leasetree customers on written request to: Orchard Lease and Finance, Orchard Cottage, Darby Gardens, Surrey TW165JW.

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Orchard Lease and Finance, Orchard Cottage, Darby Gardens, email: . We will address your concerns in accordance with applicable law.

Privacy Policy generated with CookieYes.
This website (the “Website”) is operated by Orchard Lease and Finance Limited. By using and visiting our Website and using our service you agree to this privacy policy. We respect the privacy of visitors to our Website and those who use our services. We recognise that when you have chosen to provide us with information about yourself, you trust us to act in a responsible manner and that’s why we have put a policy in place to protect your personal information.

Use of Cookies
Cookies are pieces of data created when you visit a website, and contain a unique, identification number. Some cookies are stored in the cookie directory of your hard drive, and do not expire at the end of your session. Cookies do not contain any personal information about you and cannot be used to identify an individual user. When you visit a website, it will recognise your device on future visits. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies as soon as you visit our site. For more information on our cookie policy, please visit our dedicated cookie policy page.

Google Analytics Demographics and Interest Reporting
We use Google Analytics to track your preferences and also to identify popular sections of our Website. Use of Google Analytics enables us to adapt the content of our Website more specifically to your needs and thereby improve the relevance of what we can offer to you.

For more information about Google analytic cookies, please see Google’s help pages and privacy policy: Google’s Privacy Policy and Google Analytics Help pages

Don’t want to be contacted?
If you do not wish to receive marketing information from us or the Orchard Lease and Finance Partners listed above, other than on the goods and/or services which you have requested information about, please DO NOT tick the relevant boxes when submitting your personal information by the application. Alternatively, please email us at and simply put “Unsubscribe” in the subject line.

How do we use your information for marketing?
Where you have agreed, we may share your information with our business partners for marketing purposes or we may send you information about other organisations’ goods and services. We may contact you by mail, telephone, fax, email or other electronic messaging services with offers of products, services or information that may be of interest to you. If you do not wish to receive marketing information from us or our business partners, other than on the goods and/or services which you have requested information about, please DO NOT tick the relevant box when submitting your personal information by application or enquiry. If you subsequently decide not to receive marketing information please simply send an email to with subject of “Unsubscribe”.

How do we protect your information?
We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date.

How long do we keep your information?
We will only keep your information for as long as we reasonably need it, which may include:

  • Finance Agreement and Application Form – we or our broker partners may store this information for up to 6 years for compliance, regulatory reporting, and legal obligations.
  • Personal details for opt-in marketing – we may store your personal information for marketing activities for up to 6 years, alternatively if you have not taken out a finance product, for a period of 3 years following your application.

Other Information
You should note that if our business (or any part of it) is sold or transferred at any time, the information we hold may form part of the assets transferred although your personal information will still only be used in accordance with this policy. We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time so you are encouraged to review this policy from time to time. We will, of course, notify you of any changes where we are required to do so.

You are entitled to the following in relation to your data:

  • Ask for a copy of the information we hold about you (for which we may charge a small fee);
  • Request the deletion of your personal data (subject to any prevailing regulatory or statutory obligations for Orchard Lease and Finance);
  • To have any inaccuracies in your information corrected;
  • That your data is transferred to a third party;
  • To complain to a supervisory authority.
  • In order to request any of the above, please email

When and how to contact us
If your personal information changes, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting our mailing exclusion team at:

Contact email address:
Or write to us at:
Orchard Lease and Finance Limited
Darby Gardens
Sunbury on Thames
TW16 5JW